Privacy Policy

m!ne is a trading name of Believe Housing Limited and is the Data Controller for any personal data you give to us. Our contact details are:

Address: m!ne rent to buy, Coast House, Spectrum 4, Spectrum Business Part, Seaham, County Durham, SR7 7TT.

Telephone: 0330 0303 5358

Email: mine@believehousing.co.uk

We are registered with the Information Commissioner. You can find details here. Our registration number is ZA510419.

In the remainder of the document we will refer to the organisation as “we” or “us”. Where we talk about “Our Services” we mean all our offerings including right to buy and lettings.

If you wish to exercise your rights under the General Data Protection Regulation (GDPR) or have any questions about the use of your personal information, please contact our Data Protection Team. 

Our Data Protection Officer is Nathan Bent.

On some parts of our website we will automatically capture:

• IP Addresses
• App ID
• Device ID
• Vendor ID

This means our systems could keep a record of the type of device and app you are using to access our website and from what online location. This data is anonymous, and we are unable to identify you from this information alone.

Our website also captures cookies.

The majority of this information is to make our website work securely and to comply with legislation. We may also use it to analysis how visitors use our website and look at any required improvements.

If you contact us to register interest in a property or to make an enquiry, enter a competition, or use our contact links, we will ask you for your name, address, email address and telephone number. We will use this information to respond to you.

m!ne shares personal information with Urban Base who provide property marketing for us. We have a data processing agreement with Urban Base and in this agreement, they confirm compliance with data protection legislation.

Other than this we will not disclose any other personal information to third parties except where we are required to do so by law, to exercise of defend our legal rights or where we have obtained explicit consent.

Article 6 of GDPR gives us a legal basis for processing your personal data.

We will use your personal information to determine eligibility, allocate, provide. manage and develop social and affordable housing including the provision of rent to buy.

We will retain personal information for as long as is reasonably necessary and in line with our policies. In general, however, if you apply for a m!ne home and are successful, then your data will be kept for a minimum of 6 years.

If you withdraw your application and do not proceed your personal data will be kept for 2 years.

We are fully committed to ensuring personal data is secure. We have put in place the appropriate technical, physical and organisational procedures in order to prevent unauthorised access or disclosure of your personal information. These include:

• access to systems on a need to know basis and individual passwords allocated
• CCTV and fire detection systems
• robust backup systems.

Under GDPR you have certain rights, subject to some legal exceptions, you have the right to:

• request a copy of the personal information we hold about you
• have any inaccuracies to personal data corrected
• have your personal data erased
• place a restriction on our processing of your data
• object to processing
• request your data to be ported (data portability).

To learn more about these rights please see the ICO website. Please address any requests to our Data Protection Team.

If you are concerned about the use of your personal information, or the way we respond to your exercising your rights, then you can raise a complaint directly with us using the contact details above.

You may also contact the Information Commissioner’s Office whose details are:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Telephone: 0303 123 1113

Website:  www.ico.org.uk